Privacy Policy

Chatham Town FC is committed to protecting your personal data and handling it responsibly. This Privacy Policy describes the types of personal data the Club collects, how it is stored, handled and kept safe, as well as your rights.
This policy covers the personal data that Chatham Town FC collects whenever you interact with us – for example, when you use our website, when you attend events at the Bauvill Stadium and when you correspond with us (such as by email or over the phone).

This Policy applies to personal data collected by Chatham Town FC both online and offline.
Where personal data is collected and used for the purposes set out in this Policy, Chatham Town FC are ‘data controllers’ under data protection law.
You should read this Policy together with any other privacy information which may be provided on specific occasions when personal data about you is collected both online and offline to ensure you are aware of how and why we are using your data.

Online
Online refers to personal data that is collected via our digital services such as our website or via email.

Offline
Offline refers to personal data that is provided to Chatham Town FC that is not via our digital services. For example, this may include data collected in order to respond to a telephone enquiry.

This policy does not apply to third parties who may be associated with Chatham Town FC. For example, an online shop selling official replica kit may collect your personal data for the purpose of fulfilling an order.

• when you contact us with queries, comments or complaints
• when you enter a competition
• when you book an event or book to attend an event
• when you purchase a product or service such as a sponsorship package
• when you attend matches or events at the Bauvill Stadium
• when you choose to subscribe to receive information relating to offers, events, services and products
• when you apply for employment

We may collect, use, transfer and store different kinds of personal data about you, including:
• your name and contact details
• your payment and address details
• transaction Data such as details about payments to and from you and other details of products or services you have purchased from us
• information about your use of our website including information gathered by the use of cookies on your web browser – please see our Cookie Policy for details of how we use Cookies on our website
• your correspondence and communications with us
• information about your attendance at the Bauvill stadium, for example match and/or event attendance
• your image may be recorded on CCTV when you visit the Bauvill Stadium including the Club House

We may collect data relating to your identity, contact details and financial information required to process payments when you fill in order forms, contact us by phone or by corresponding with us via our website. This includes personal data you provide when you request a newsletter subscription or complete our contact form.

Offline
We may also supplement the information collected with other information that we obtain via offline interactions with you.

We process your personal data when necessary to pursue our legitimate interests in the following:
• monitoring and improving our website
• to process payments and prevent fraudulent transactions
• with your consent, so we can alert you of offers, surveys, events, services and products relating to Chatham Town FC – we may do this via email or post
• responding to your enquiries, comments or complaints
• processing job applications
• administering events run by us that you have chosen to attend
• competition entries

You have a right to object to any processing that we undertake for our legitimate interests – see below for further details about your personal data rights.

We will only keep your personal data for as long as we reasonably require to fulfil the purposes we collected it for.
Where you have asked us not to send you direct marketing, we keep a record of that fact to ensure we respect your request in future.

Security
We have put in place appropriate operational, technical and security measures to reduce the risk of your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

You have the right to withdraw your consent at any time.
You also have the right to ask us:
• for access to information about your personal data or for a copy of your personal data
• to correct or delete your personal data
• to restrict processing of your personal data
• to provide you with certain personal data in a structured, machine readable format and to transmit that data to another organisation

These rights may not always apply, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have a compelling legitimate interest in keeping.

If this is the case then we will let you know when we respond to your request.
You may unsubscribe to email communications at any time by making use of the Unsubscribe link in our emails.

We will do our best to assist with any queries you have about your personal data. You can contact our Data Protection Officer using the contact details below. When you do so, please provide your full name, your preferred contact information, and a summary of your query.

Data Protection Officer
Chatham Town Football Club
c/o 9 High Street
West Malling
Kent ME19 6QH

Email: admin@chathamtownfc.com

This policy may be updated in the future so please check back regularly.
This policy was last updated on 1 November 2018